Bestlearn respects the privacy of students, parents, guardians, tutors and website visitors. This Privacy Policy explains the types of personal information we may collect, why we use it, how it is protected and the rights individuals have in relation to their information.
1. Who We Are
BestLearn is a trading name of Ahmed Abdulkhlaeq, a sole trader providing online tutoring and educational support.
For privacy enquiries, contact info@bestlearn.co.uk.
2. Information We May Collect
Depending on how you use Bestlearn, we may collect parent or guardian information such as name, email address, telephone number, billing information, communications and payment records. Student information may include first name, age or year group, subjects studied, academic level, exam board, learning goals, lesson schedule, attendance records and educational progress information.
Where necessary to provide appropriate tuition, a parent or guardian may choose to provide information about SEN, disabilities, health-related needs, reasonable adjustments or learning preferences. Some of this information may constitute special-category personal data and will receive additional protection.
3. Why We Use Personal Information
We may use personal information to respond to enquiries, arrange consultations, match students with tutors, provide tuition, schedule lessons, maintain attendance records, process payments, issue invoices and receipts, communicate with parents and guardians, manage cancellations, monitor service quality, address complaints, protect students and tutors, meet safeguarding responsibilities and comply with legal obligations.
4. Lawful Bases
Bestlearn will identify an appropriate lawful basis before processing personal information. Depending on the circumstances, this may include processing necessary to enter into or perform a contract, comply with a legal obligation, pursue legitimate interests where those interests do not override individual rights, or rely on consent where consent is appropriate. Where special-category information is processed, Bestlearn will also identify an appropriate additional legal condition.
5. Children's Information
Bestlearn recognises that children require particular protection when their personal information is used. We aim to collect only information genuinely required to provide tuition, keep student information secure, restrict access to people who need it, avoid unnecessary collection of sensitive information and consider the child's best interests when designing our services.
6. SEN and Health-Related Information
Information about SEN, disability or health will only be collected where reasonably necessary and where there is an appropriate lawful basis and additional condition where required. Such information will not be placed in payment descriptions or unnecessarily shared with payment providers. Tutors will only receive information reasonably necessary for supporting the student.
7. Payments
Payments may be processed by third-party payment providers such as Stripe. Payment providers may collect payment-card and financial information directly under their own privacy terms. Bestlearn does not intend to store full debit or credit card numbers on its website.
8. Sharing Information
We may share personal information where reasonably necessary with tutors providing services to the student, payment providers, technology and hosting providers, professional advisers, safeguarding organisations or authorities where necessary, and regulators or law enforcement where legally required. We will not sell student or Customer personal information.
9. Data Security
Bestlearn will use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and inappropriate disclosure. Access to student information should be limited to individuals who reasonably require it.
10. Data Retention
Personal information will not be retained indefinitely simply because it was collected. Different information may need to be kept for different periods depending on contractual requirements, safeguarding considerations, financial and tax obligations, potential legal claims and applicable law.
11. Emails and Marketing
Service-related communications may be sent where necessary to manage tuition. Marketing communications will be handled separately and Customers will be provided with appropriate choices where consent or an opt-out is required.
12. Cookies
Where Bestlearn uses non-essential cookies or similar tracking technologies, appropriate information and choices will be provided in accordance with applicable requirements. Essential technologies necessary for the website to operate may be treated differently.
13. Your Data Protection Rights
Depending on the circumstances, individuals may have rights including access, correction, deletion, restriction, objection, data portability and withdrawal of consent where processing relies on consent. Not every right applies in every situation. Requests can be made to info@bestlearn.co.uk. Individuals may also have the right to complain to the UK Information Commissioner's Office.
14. Changes to This Policy
We may update this Privacy Policy as Bestlearn develops or where legal requirements change. The latest version will be published on our website with an updated revision date.
15. Contact
BestLearn
Trading name of Ahmed Abdulkhlaeq, sole trader.
Email: info@bestlearn.co.uk